Toprateriptv POLICIES

Refund Policy

Last updated: 21 September 2026

Something not working as expected? Contact Toprateriptv about undelivered access, activation problems, playback issues or cancellation. We assess each request against the confirmed order and the consumer rights that apply.

Start with your order details

Email [email protected] with the subject “Refund request” or message us on WhatsApp. Include your order reference, purchase date, subscription duration and a short explanation. For a technical problem, include the device model and any troubleshooting already attempted. Do not include full payment-card details.

What happens next

We review the order status, delivery, reported problem and applicable consumer rights. We may ask for necessary information to verify the purchase or help resolve a technical issue. Contact us promptly so the issue can be investigated.

Change of mind and trials

A free 24-hour trial is available by request on WhatsApp. Use it to check your device and preferred channels before purchasing. A trial does not create a paid subscription. No fixed voluntary money-back period is advertised. A change-of-mind request is considered individually; this does not limit any refund you are entitled to by law.

Resolution and payment

Support will communicate the outcome of your request. If a refund is due, we will confirm its amount, payment method and expected processing time. Payment-provider processing times may vary.

Consumer guarantees

Nothing in this policy removes mandatory consumer rights. Where Australian Consumer Law applies, remedies can include repair, replacement, cancellation or refund depending on the circumstances. See the ACCC’s guidance on remedies.

Contact us

Email: [email protected]
WhatsApp: WhatsApp Support